GENERAL FAQS

1. HOW MANY YEARS OF WARRANTY DO VOGO TOILETS AND MIRRORS HAVE?

According to EU regulations, the legal warranty period is three years for all VOGO SPAIN products. The customer also has the right to return the order within 14 days, for any reason, by consulting our online returns service.

2. WHAT IS THE RETURNS POLICY?

For returns, all products must be returned in the same condition and packaging in which they were received. Therefore, they must be returned new, unused, complete and in their original packaging. If the reason for returning the product is not because it arrived damaged, defective or incorrect, we will not refund the shipping costs or any other service related to the order; we will refund the cost of the product except for the transport costs incurred..

3. WHAT HAPPENS IF A JAPANESE TOILET OR SMART MIRROR BREAKS DOWN?

Through the VOGO SAT service, we will always offer a solution to your problem. A series of checks will be carried out to identify the apparent problem and one of our technicians will assess the incident to determine the necessary repair or recommend replacement of the product if necessary.

4. DO THEY COMPLY WITH EUROPEAN REGULATIONS?

Of course, all our products have been verified by the certification body for products and appliances for marketing and use in Europe and CE marked. The CE marking stands for 'Conformité Européenne' or European conformity.

SMART TOILETS FAQS

1. WHAT ARE THE DIFFERENCES BETWEEN THE VOGO TOILET SERIES?

These are the differences between the different series:

2. HOW MUCH ELECTRICITY DOES THE JAPANESE TOILET CONSUME?

In normal idle state, the standby power is 2W per hour. The complete VOGO toilet consumes only 0.048 kilowatt hours per day (24 hours) when in standby mode.

The power consumption of the interior UV light is 1W per hour. As for the maximum operating consumption, when all functions are in the menu, the consumption is 0.25 kilowatt hours. At maximum operating speed: 1120W (when the heating module heats the water to 40℃).

3. WHAT HAPPENS IF THE POWER GOES OUT?

VOGO SPAIN toilets are of the latest generation. In the event of a power cut, our intelligent system goes into basic function and an internal battery already incorporated is activated.

When this happens, the automatic functions of the toilet will not be available..

4. HOW DOES THE FLUSHING SYSTEM WORK?

The flushing system of VOGO toilets works by means of a pressurised water jet, which evacuates the contents of the bowl in seconds. Flushing can be activated

Automatically: When the sensor integrated in the seat detects a person sitting down, the first flush is performed for 2 seconds, sweeping the interior of the toilet. Subsequently, when you get up from the seat, the emptying function will be activated automatically.

Manually: By pressing the flushing button on the remote control, on the App or on the side button panel of the toilet.

In short, the flushing system of Vogo toilets and many other toilets is based on the principle of gravity flushing, which uses the weight of the water stored in the tank to create the force needed to remove waste from the bowl and clean it for the next use.

5. WHAT IS THE MAINTENANCE OF JAPANESE TOILETS?

VOGO SPAIN toilets require very simple mainenance as it is a toilet that manages its own cleaning

Internal cleaning: Under normal conditions of use, there is no need to clean the inside, as it performs automatic emptying, as well as cleaning the personal hygiene nozzles before and after use.

External cleaning: It is only necessary to use a damp cloth without any added product. It is not recommended to use highly toxic products or corrosive acids. It is recommended to clean the particle filter once every three months.

6. ARE JAPANESE TOILETS SUITABLE FOR CHILDREN AND THE ELDERLY?

Yes, thanks to their automatic operation, they allow anyone to use the toilet with complete autonomy, so Japanese toilets are suitable for children, the elderly, people with reduced mobility, etc.

Here are some of the reasons why these groups of people may find Japanese toilets useful 

Automatic flushing functions: Japanese toilets have backwash and pre-flush functions, especially useful for people with reduced mobility who may find it difficult to clean themselves properly after using the toilet.

Personal hygiene assistance: Automatic flushing and drying functions can help elderly or disabled people to maintain their personal hygiene more effectively and comfortably.

Heated seat: Some Japanese toilets have heated seats, which can be comforting for older people who are sensitive to cold or for those who spend more time in the toilet due to mobility problems.

Presence detection: Some Japanese toilets come equipped with presence sensors that can automatically activate functions when a person approaches the toilet, which can be convenient for people with limited mobility.

7. WHAT ARE THE REQUIREMENTS FOR THE INSTALLATION OF THE TOILETS?

In order to install a VOGO smart toilet, three basic elements are required, which already exist in every household.

TANKLESS MODELS SL S R SERIES

Waste water outlet: The waste water outlet can be a floor or wall outlet.

- Floor connection: Between 150 to 400mm from the wall (the standard size is 210mm).

- Wall connection: Between 160 and 180mm from the floor.

Water connection: Shall have a pressure of at 0.2Mpa (200Kpa) to 0.4Mpa (400Kpa), and a flow rate of 6 litres in 15 seconds to a maximum of 9 litres per 15 seconds.

Power socket: 230V type F, which is standardised in Europe.

MODELS WITH TANK SERIES A E W

As these models have an integrated tank, they do not require a minimum flow pressure, so these series of toilets are ideal for installation in high floors where the pressure is minimal or in locations where the flow rate, for reasons of altitude, sewerage, etc., is not of high pressure.  is not of high pressure

Built-in tank toilets offer several advantages in terms of water efficiency, design, maintenance and ease of installation compared to non-tank toilets.

8. WHAT ADVANTAGES DO TOILETS WITH A BUILT-IN TANK HAVE OVER THOSE WITHOUT?

Toilets with built-in tanks have several advantages over those without it:

Lower water consumption: Built-in tank toilets often have a flushing mechanism that controls the amount of water used in each flush, which can result in lower water consumption compared to toilets without a built-in tank.

More design options: Built-in tank toilets come in a variety of designs and styles that can complement bathroom décor. Also, because they are all integrated, they can take up less space visually in the bathroom.

Easier maintenance: Toilets with built-in tanks are often easier to clean and maintain, as the tank is integrated into the back of the toilet, meaning there are no additional parts to clean or maintain separately.

Consistent flush pressure: Built-in tank toilets provide more consistent flush pressure, which can help ensure efficient flushing with every use.

Easier installation: Installation of toilets with built-in tanks is easier than those that require external tanks, as there is no need to install the tank separately.

9. WHAT IS THE DIFFERENCE BETWEEN A JAPANESE TOILET AND A BIDET TOILET SEAT?

The Japanese toilet is a single piece that integrates the toilet and the bidet in a single piece developed through high technology, which is characterised by its functions of personal washing with water jet and air drying, as well as being fully automatic.

Meanwhile, the toilet seat with bidet offers the same personal hygiene functions but does not have an automatic cleaning system for the toilet bowl, and it is necessary to activate the traditional push button.

The toilets are complete units and in contrast the bidet seats are complementary accessories for the traditional toilet.

SMART MIRROR FAQS

1. WHAT IS THE FUNCTIONALITY OF A SMART MIRROR?

Some of the functionalities that smart mirrors typically offer include:

Information display: They can display useful information such as time, weather, news, reminders, calendar, etc. This information can be customised according to the user's preferences.

Connectivity: Some smart mirrors are equipped with Wi-Fi or Bluetooth connectivity capabilities, allowing them to access the internet and connect to other smart devices in the home, such as smart speakers, mobile phones or home automation systems.

Entertainment features: They can play music, videos or even games. This can be useful while getting ready for the day or to relax during the daily routine

Health and fitness tracking: Some smart mirrors can integrate apps or sensors that allow for fitness tracking, such as counting steps, measuring heart rate, tracking exercise progress, among other metrics.

Beauty and fashion functions: Some models allow you to virtually try on make-up, hairstyles or clothes, which can be useful in making styling or purchasing decisions.

Communication and personal assistance: They may include microphones and speakers that allow interaction with virtual assistants such as Amazon Alexa, Google Assistant or Siri, making it easier to make queries, manage tasks or get answers to questions.

2. WHAT IS NEEDED TO CONNECT THE SMART MIRRORS?

You will need to have a power socket for connection to the mains. You will also need a Wi-Fi connection to connect the mirror to the Internet in order to be able to link the time and date in real time, as well as to access the different applications..

3. CAN I DOWNLOAD MY APPS ON THE SMART MIRROR?

Yes, you can download your favourite apps on the VOGO smart mirrors through the APP Store to make the most of the virtual mirror's functions. You can download applications such as: Neflix, spotify, amazon, instagram, facebook etc. etc. to take full advantage of its functions.

4. HOW MUCH ELECTRICITY DOES A SMART MIRROR CONSUME?

It is difficult to provide an exact figure for electricity consumption as it can vary greatly between different models and sizes. However, our smart mirrors are designed to be energy efficient.